IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Apex Guest, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

 

1. Information We Collect

We collect the following types of information:

Personal Information​

 

• Name, email address, phone number, physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information​

 

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

 

Customer Communication

 

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

 
2. How We Use Your Information

 

We use collected data for:

 

• Providing and improving our services

• Processing transactions and payments

• Communicating with you about your inquiries, appointments, and promotions

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

 
3. SMS Messaging & Compliance

 

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

 

Opt-In & Consent

 

• You will only receive messages if you have explicitly opted in

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

 

Opt-Out Instructions

 

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

 

Message Frequency & Content

 

• Message frequency varies based on your interactions with our business

• Messages will be directly related to the services you have requested

• We do not send promotional content without specific consent

 

Help & Support

 

• Reply "HELP" for assistance or contact us at support@apexguest.com

• Customer support is available during regular business hours

 

Carrier Information

 

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

 
SMS Data Protection Statement

 

• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

• Information sharing to subcontractors in support services, such as customer service, is permitted.

• All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

 
4. Information Sharing & Disclosure

 

We do not sell, rent, or trade personal information.

We may share information with:

 

Service Providers​

 

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

• SMS providers solely for delivering messages you've consented to receive

• All providers are contractually required to maintain confidentiality

 

Legal Compliance​

 

• If required by law or legal process

• To protect our rights or respond to law enforcement

​

Business Transfers​

 

• In case of mergers, acquisitions, or sale of assets

• Your data remains protected under this policy

Important:

All the above categories exclude SMS opt-in data and consent, which will never be shared with third parties (except messaging service providers).
 
5. Data Security

We implement reasonable security measures including:​

 

• Encryption of sensitive data

• Secure access controls

• Regular security updates

• Employee data protection training

• Breach notification protocols

• Backup and recovery systems

While we strive to protect your data, no system is 100% secure.
 
6. Cookies & Tracking Technologies

We use cookies to:

​​

• Analyze site traffic

• Remember user preferences

• Improve website performance

• Measure effectiveness

You can disable cookies via your browser settings.
 
7. Your Rights & Choices

You have the right to:

​​

• Access, update, or delete your personal data

• Opt out of emails via "unsubscribe"

• Opt out of SMS by replying "STOP"

• Request details on how your data is used

• Withdraw consent at any time

• File a complaint if your rights are violated

To exercise these rights, contact us below.
 
8. Third-Party Links

Our website may include third-party links.
We are not responsible for their privacy practices.
 
9. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on our website with a revised effective date.
 
10. Contact Information

Apex Guest, LLC
239 Fourth Ave., Ste 1401 #8387
Pittsburgh, PA 15222
Phone: (717) 727-1430
Email: support@apexguest.com
Website: www.apexguest.com
 
By using our services, you agree to this Privacy Policy.